Terms of Service

Effective Date: November 16, 2025

Welcome to Intelligent Analyst (“we,” “our,” “us,” or the “Company”). These Terms of Service (“Terms”) govern your access to and use of our website at intelligentanalyst.com and our AI-powered monitoring and digital-twin simulation services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By creating an account, accessing our website, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Intelligent Analyst.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” in these Terms will refer to both you individually and the organization.

3. Account Registration

3.1 Account Creation

To access certain features of our Services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access to or use of your account
  • Accept responsibility for all activities that occur under your account

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Description of Services

Intelligent Analyst provides AI-powered monitoring and digital-twin simulation services designed for energy optimization in pharmaceutical and biotechnology facilities. Our Services include:

  • Real-time monitoring of facility systems and equipment
  • Predictive analytics and performance optimization
  • Digital-twin simulations for scenario planning
  • Reporting and compliance documentation tools
  • Customer support and technical assistance

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

5. Free Trials and Subscriptions

5.1 Free Trials

We may offer free trial periods for our Services. Free trials are subject to these Terms and any additional terms communicated at the time of sign-up. We reserve the right to modify or terminate free trial offerings at any time.

5.2 Subscription Plans

Paid subscription plans will be billed according to the pricing and billing cycle selected at the time of purchase. By subscribing, you authorize us to charge your payment method for the applicable fees.

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us.

5.4 Refunds

Refund policies, if any, will be communicated at the time of purchase. Generally, subscription fees are non-refundable except as required by law.

6. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Services to harm, threaten, harass, or defame others
  • Attempt to gain unauthorized access to our systems, networks, or data
  • Interfere with or disrupt the integrity or performance of our Services
  • Introduce viruses, malware, or any harmful code
  • Reverse engineer, decompile, or attempt to extract source code from our Services
  • Use automated systems (bots, scrapers) to access our Services without permission
  • Resell, sublicense, or redistribute our Services without authorization
  • Remove, obscure, or alter any proprietary notices or labels
  • Use the Services in any manner that could damage our reputation or business

We reserve the right to suspend or terminate your access to our Services if you violate this Acceptable Use Policy.

7. Intellectual Property Rights

7.1 Our Property

All content, features, functionality, software, designs, text, graphics, logos, and other materials provided through our Services are owned by Intelligent Analyst or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes in accordance with these Terms.

7.2 Your Data

You retain all rights, title, and interest in and to any data, information, or content you submit to our Services (“Customer Data”). By submitting Customer Data, you grant us a limited license to use, process, and store such data solely for the purpose of providing our Services to you.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about our Services, you grant us an unrestricted, perpetual, royalty-free license to use such feedback for any purpose without compensation or attribution to you.

8. Data Privacy and Security

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures to protect your data. However, you acknowledge that no system is completely secure, and we cannot guarantee absolute security of your information.

9. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or terms of service of any third-party sites or services. Your use of third-party services is at your own risk and subject to their respective terms and policies.

10. Warranties and Disclaimers

10.1 Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free access. We may perform scheduled maintenance, updates, or repairs that may temporarily affect service availability.

10.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

WE DO NOT WARRANT THAT:

  • The Services will meet your specific requirements
  • The Services will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Services will be accurate or reliable
  • Any errors in the Services will be corrected

10.3 Professional Advice

Our Services provide information and tools for energy optimization and facility monitoring. However, our Services do not constitute professional engineering, regulatory, or compliance advice. You should consult with qualified professionals for specific advice related to your facility operations and regulatory requirements.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTELLIGENT ANALYST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) our Services
  • Any unauthorized access to or use of our servers or your data
  • Any interruption or cessation of our Services
  • Any bugs, viruses, or harmful code transmitted through our Services
  • Any errors or omissions in any content or information
  • Any third-party content or conduct

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Intelligent Analyst, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use or misuse of our Services
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your Customer Data or any content you submit
  • Your violation of applicable laws or regulations

13. Term and Termination

13.1 Term

These Terms remain in effect while you use our Services or maintain an account with us.

13.2 Termination by You

You may terminate your account at any time by contacting us at info@intelligentanalyst.com or through your account settings.

13.3 Termination by Us

We reserve the right to suspend or terminate your access to our Services, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • Extended periods of inactivity
  • At our sole discretion for any other reason

13.4 Effect of Termination

Upon termination:

  • Your right to access and use our Services will immediately cease
  • We may delete your account and Customer Data in accordance with our data retention policies
  • Sections of these Terms that by their nature should survive termination will continue to apply

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website with a new effective date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our Services

Your continued use of our Services after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using our Services and terminate your account.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Intelligent Analyst is incorporated, without regard to its conflict of law provisions.

15.2 Dispute Resolution

Any disputes arising from or relating to these Terms or our Services shall be resolved through:

  1. Informal Resolution: We encourage you to contact us first at privacy@intelligentanalyst.com to attempt to resolve any disputes informally
  2. Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law
  3. Class Action Waiver: You agree to resolve disputes on an individual basis only and waive any right to participate in class actions or class arbitrations

15.3 Jurisdiction

For disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts located in the jurisdiction where Intelligent Analyst is incorporated.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Intelligent Analyst regarding our Services.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, labor disputes, or government actions.

16.6 Export Control

You agree to comply with all applicable export and import control laws and regulations in your use of our Services.

16.7 Language

These Terms are prepared in English. In the event of any conflict between English and translated versions, the English version shall prevail.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

Intelligent Analyst
Email: info@intelligentanalyst.com
Website: intelligentanalyst.com

These Terms of Service were last updated on November 16, 2025.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.